General terms and conditions of business

Scope of Application

(1) These General Terms and Conditions (GTC) apply to all contracts, offers, services and other business relationships between Skillweb Media – Dominik Kristandl (hereinafter referred to as the “Agency”) and its customers (hereinafter referred to as the “Client”).

(2) Deviating terms and conditions of the Client shall only be recognized if they have been expressly agreed in writing.

Services of the Agency

(1) The Agency provides services in the areas of web design, search engine optimization (SEO), online marketing, graphic design, social media marketing, maintenance and support, as well as subscription models.

(2) The exact scope of services is defined individually in the contract or offer.

(3) The Agency is entitled to engage third parties as subcontractors in order to fulfil the contract.

Conclusion of Contract and Offers

(1) Offers made by the Agency are subject to change and non-binding unless expressly agreed otherwise.
(2) A contract is only concluded upon written order confirmation or by the Client signing an offer.
(3) Amendments or additions must be made in writing.

Prices and Payment Terms

(1) All prices are stated in euros (€) plus statutory value added tax, unless otherwise indicated.
(2) Billing is carried out either on a flat-fee basis, according to an hourly rate or as a subscription model, depending on the contractual agreement.
(3) Unless otherwise agreed, invoices are payable without deduction within 14 days from the invoice date.
(4) If the Client is in default of payment, the Agency reserves the right to charge dunning fees and default interest in accordance with Section 456 of the Austrian Commercial Code (UGB).

Subscription Models & Maintenance Contracts

(1) The Agency offers subscription models and maintenance contracts that are individually tailored to the Client’s needs.
(2) The term of subscription models and maintenance contracts is determined individually and results from the respective offer or contract.
(3) Notice of termination must be given in writing at least 14 days before the end of the contract term.
(4) Automatic renewal: Unless terminated in due time, subscription models and maintenance contracts are automatically renewed for a further month and may then be terminated on a monthly basis.
(5) If delays occur due to illness, unforeseen events or other incidents on the part of the Agency, the Client will be informed immediately. In such cases, the term of the subscription or maintenance contract is extended free of charge by the corresponding duration of the delay.

Client’s Duty to Cooperate

(1) The Client undertakes to provide the Agency in good time with all necessary information, materials and access data (e.g. hosting, social media accounts, text and image material).
(2) If the provision of content by the Client is delayed, the delivery time is extended accordingly.
(3) Change requests after the start of the project can only be considered subject to additional costs.

Acceptance and Revisions

(1) After completion of the agreed services, the Client receives a final version for acceptance.
(2) The Client is entitled to up to two rounds of revisions, unless otherwise agreed.
(3) After acceptance, further changes are only possible against additional remuneration.

(1) All works created by the Agency (websites, designs, texts, graphics, etc.) are protected by copyright.
(2) The Client is granted a simple, non-transferable right of use to the works created, unless otherwise agreed.
(3) Without the Agency’s express permission, the transfer or modification of the works is not permitted.
(4) The Agency may use the services provided for reference purposes, unless the Client expressly objects in writing.

Liability and Warranty

(1) The Agency is liable only for damages caused by intentional or grossly negligent breach of duty.
(2) The Agency assumes no liability for errors or delays resulting from incorrect or incomplete information provided by the Client.
(3) If the active use of the agreed services by the Client is interrupted or suspended, the Client’s obligation to pay remains in force, unless proper notice of termination has been given. In this case, the service will continue to be provided in the form of consulting and support.
(4) The Agency does not guarantee the success of advertising measures (e.g. SEO, social media or paid advertising), as such success depends on external factors.
(5) The Agency assumes no responsibility for technical problems on the part of third-party providers (e.g. hosting, social media platforms, Google).
(6) The Agency is not liable for changes to the terms and conditions, policies or technical requirements of third-party providers (e.g. Meta, Google etc.) that have an impact on the agreed services or results. Any resulting limitation does not constitute a defect in the service.

Data Protection and Confidentiality

(1) The Agency undertakes to treat all data transmitted by the Client as confidential and to use it only within the scope of the agreed services.
(2) The Client agrees to the processing of their data in accordance with the Agency’s Privacy Policy.
(3) The Agency undertakes not to pass on customer data to third parties unless this is necessary for the fulfilment of the contract.

Term of Contract and Termination

(1) Unless otherwise agreed, the contract is concluded for an indefinite period and may be terminated in writing with 30 days’ notice to the end of the month.
(2) For projects with a defined scope of services, the contract ends upon final acceptance.
(3) Extraordinary termination is possible if one party commits a material breach of contract or becomes insolvent.
(4) In the event of early termination by the Client, services already rendered will be invoiced.

Final Provisions

(1) Austrian law shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The place of performance and jurisdiction is the registered office of the Agency, unless mandatory statutory provisions provide otherwise.
(3) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall not be affected.

You have the following rights at any time:

Right to information about your stored data (Art. 15 GDPR)
Right to rectification of inaccurate data (Art. 16 GDPR)
Right to erasure (“right to be forgotten”) (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object to processing (Art. 21 GDPR)

Contact for data protection inquiries:
If you have any questions about your data or would like to exercise any of your rights, please write to us at: office@skillweb-media.at

If you believe that the processing of your data violates the GDPR, you have the right to lodge a complaint with the Austrian Data Protection Authority:

Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna
Website: https://www.dsb.gv.at

Changes to this privacy policy

We reserve the right to update this privacy policy regularly. You can always find the most current version on our website.

As of October 30, 2025